Shipping Policy

🚚 FREE SHIPPING ALERT!
At Msomart, we’re all about delivering top-notch value and service, which is why we’re thrilled to offer FREE shipping within the United Arab Emirates!

🌍 SHIPPING TO OVER 50 COUNTRIES
We’re excited to ship our products to more than 50 countries worldwide! While we strive to reach every corner of the globe, there are a few locations we can't cover. If you're in one of these areas, we’ll be sure to let you know.

📦 LOST OR MISSING PACKAGES
Double-check your billing and shipping addresses before hitting that checkout button! Msomart can’t take responsibility for orders sent to incorrect addresses. If we mess up, though, we’ll handle it and make it right at no extra cost to you.

🛃 CUSTOMS FEES
Customs fees are on you! By placing an order, you agree that your package might incur additional fees upon arrival in your country.

⏰ SHIPPING TIMES
Here’s a sneak peek at our estimated shipping times:

United Arab Emirates: 7-12 business days
Saudi Arabia, Qatar, Kuwait, Oman, Bahrain: 8-15 business days
United States: 8-15 business days
Canada, Europe: 8-15 business days
Australia, New Zealand: 8-15 business days
Central & South America: 10-20 business days
Asia (excluding Hong Kong & Vietnam): 15-35 business days
Africa: 15-35 business days

Maximum delivery time is 45 business days, not including our 2-5 day processing time or any customs delays.

Shipping to India takes 30-45 days due to restrictions and limited carrier options.

ePacket shipments may take 19-45 days.

Liquid and electronic products may take an additional 3-9 days.

🔍 TRACKING INFO
You’ll get an email with your tracking number once your order is on its way. Keep in mind, tracking might not always be available with free shipping.

🕵️ TRACKING ISSUES?
If your tracking info isn’t updating and it’s been more than 5 business days since you placed your order, reach out to us.

📦 MULTIPLE PACKAGES?
To streamline shipping, items from the same order might arrive in separate packages, even if you requested combined shipping.

Have more questions or need help? Don’t hesitate to contact us—we’re here to make your shopping experience smooth and enjoyable!